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Patient Services

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Eligibility & Benefits

  • Insurance Verification Services
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Appointment Scheduling

Rescheduling, Reminders and Follow Up

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Patient Bills, Recoveries

Live support, Calling & Collections

PATIENT’S SERVICES (SCHEDULING, BILLING, CALLING)

 

One of the most critical elements of delivering high-quality healthcare is efficient Patient scheduling and appointment management process. Long hold times, inadequate capture of eligibility and prior authorization requirements, and cumbersome processes can negatively impact patient satisfaction and referrals from physicians.

The key to efficient patient scheduling begins with understanding the patient requirements by asking the right questions and determining the right strategies for the delivery of care. A coordinated and streamlined appointment scheduling and management process not only helps in gaining patient trust but also significantly impacts the revenue cycle performance. While proactive engagement with patients through an online portal and automated reminders can reduce the patient no-shows, on the other hand, appointment management helps providers to better manage their schedule to minimize the long wait-time.

SMD’s Patient Scheduling and Appointment Management services can better help to streamline your revenue cycle performance.

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PATIENT SCHEDULING AND APPOINTMENT MANAGEMENT SERVICES

 

  • Scheduling of patient’s appointment through the provider’s online portal thereby streamlining the pre-registration process
  • Collection of patient’s demographics for eligibility and prior authorization requirements
  • Fixing the schedule based on the provider’s availability
  • Directly communicating with physician and patients through the messaging system
  • Informing the patient about the appointment and seeking for confirmation
  • Sending automated reminders to the patient and provider

 

SMD’s comparative advantages of patient’s scheduling services

  • Reduces patient no-shows
  • Improves patient engagement
  • Organizes physician calendar for optimized appointment management
  • Provider real-time dashboard to physicians showing appointments
  • Automated reminders and follow-ups
  • Allows end-to-end tracking of patient payment history and outstanding payments
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Patient’s Demographic, Insurance and other Data Entry

 

Getting complete and accurate information from patients at the point-of-service, and accurately capturing the information into your revenue cycle system is not only a key to the success of your revenue cycle, but also enables multivariate population health analytics.

Inaccurate capture of demographic information of the patients could potentially cause claim denials, and consequently, and delayed payments. Error-free patient demographic entry can result in increased clean claim transmission and can result in a timely reimbursement for your services. Studies show that medical practices lose as much as 7% of their annual revenue due to errors in demographic data capture.

Utilize Access Healthcare’s Patient Registration Services to improve accuracy, and optimize your revenue cycle.

 

  • We review and update the following information on the practice management system
    • Patient’s legal name, gender, address, phone numbers (work/home/mobile)
    • Patient’s social security numbers for identification
    • Health insurance information (name of the insurance company, name of the insured person and his/her place of work, mailing address for claims, and group and policy numbers)
    • Medicaid or Medicare card (if the patient receives federal or state assistance)
    • Name, address and telephone number for person who will be responsible for payments
    • Special requirements (interpreter, stretcher access, etc.)

 

WHAT TO EXPECT WITH SMD’s PATIENT REGISTRATION SERVICES

Enjoy peace of mind, knowing you have a partner who knows the quintessence of the revenue cycle, and yours specifically, from a big picture perspective all the way down to the day-to-day tasks.

Our team members bring expertise across all major revenue cycle systems along with efficient typing skills.

  • Improved productivity and accuracy
  • Increased clean claim submission
  • Reduced demographic related denials
  • Real-time collaboration and reporting through our client portals
  • Act as client liaison, provide status updates and detailed reporting on a weekly basis