PATIENT’S SERVICES (SCHEDULING, BILLING, CALLING)
One of the most critical elements of delivering high-quality healthcare is efficient Patient scheduling and appointment management process. Long hold times, inadequate capture of eligibility and prior authorization requirements, and cumbersome processes can negatively impact patient satisfaction and referrals from physicians.
The key to efficient patient scheduling begins with understanding the patient requirements by asking the right questions and determining the right strategies for the delivery of care. A coordinated and streamlined appointment scheduling and management process not only helps in gaining patient trust but also significantly impacts the revenue cycle performance. While proactive engagement with patients through an online portal and automated reminders can reduce the patient no-shows, on the other hand, appointment management helps providers to better manage their schedule to minimize the long wait-time.
SMD’s Patient Scheduling and Appointment Management services can better help to streamline your revenue cycle performance.